ClauseryFree cleaning services contract template (Word)
A contract between a cleaner/cleaning company and a client (residential or commercial) listing cleaning tasks, frequency/schedule, rates, payment terms, supplies, cancellation and access details.
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A cleaning services contract (or house cleaning agreement) defines what the cleaner will do, how often, what areas/tasks are included (and excluded), rates, payment terms, key/access arrangements, supplies provided, and cancellation policy.
Clear scope prevents 'I thought you did the windows' disputes. Explicitly list what is not included (deep cleans, exterior windows, carpet shampoo, dishes, laundry) and what costs extra.
What to include#
- Cleaner and client. Cleaner/business name, contact and insurance info; client name; property address and entry details (key, alarm code, entry method).
- Scope of services. Which rooms/areas, included tasks per visit (dust, vacuum, mop, bathrooms, kitchen, bins, linens), frequency (weekly, bi-weekly, monthly, one-off deep clean), and exclusions (windows, carpets, exterior, hazardous materials).
- Schedule and access. Day/time of visits, who is home, key/access arrangements, alarm handling, pet instructions, and what happens if client is not home.
- Fees and payment. Rate per visit/hourly, billing cadence (per visit or monthly), payment method, late/cancellation fee (typically 24-48 hour notice required), and supplies (cleaner provides vs client provides).
- Liability and terms. Insurance confirmation (bonded/insured), damage/theft policy, client responsibility for valuables, termination notice period (typically 7-30 days), and any satisfaction guarantee/re-clean policy.
How to fill it in#
Step 1: Walk through the property together
Do a walk-through before the first clean to agree on scope, priorities and tricky areas.
Step 2: List inclusions and exclusions
Be explicit about what is and is not included; add-on services priced separately.
Step 3: Arrange access safely
Use a key-safe or lockbox rather than leaving keys under mats; document alarm disarm procedure.
Step 4: Set cancellation policy
24-48 hours notice for cancellations; late cancellations charged a fee.
Step 5: Review after first clean
Do a post-clean walk-through and adjust scope/expectations before setting the recurring schedule.
Related templates and guides
Questions
Should the cleaner be bonded and insured?
Yes — confirm general liability and (if employees) workers comp; bond coverage protects against theft allegations.
Who provides supplies?
It varies; many cleaners bring their own, some prefer client supplies for chemical sensitivities. State clearly.
Do I need to be home?
Most recurring services work while the client is out — agree on key/access procedures in advance.
What about damages?
Good cleaners will acknowledge and fix/reimburse for accidental damage; uninsured cleaners create risk.
Do I need a contract for one-off cleans?
Short booking terms + email confirmation is enough; recurring services benefit from a signed contract.
These are general templates, not legal or tax advice. Have anything unusual reviewed for your jurisdiction.